Privacy Policy

1. Who we are

Pure Balance Studio ("we", "our", or "us") operates a yoga and wellness platform. This privacy policy explains how we collect, use, and protect your personal data when you use our website and services.

2. Data we collect

• Account data: Name, email address, and hashed password when you register.
• Booking data: Class type, date, time, and format (online or in-person).
• Payment data: Transaction references processed via Stripe. We do not store card details.
• Usage data: Standard server logs including IP addresses and browser type.

3. How we use your data

• To create and manage your account.
• To process class bookings and membership purchases.
• To send booking confirmations and important service updates.
• To improve our services and website.

4. Payments

All payments are processed by Stripe. We never store your card number, CVV, or banking details. Please review Stripe's Privacy Policy for details on how they handle your payment data.

5. Data retention

We retain your account data for as long as your account is active. Booking and payment records are retained for 7 years for legal and financial compliance. You may request deletion of your personal data by contacting us.

6. Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data, object to processing, and request data portability. Contact us at privacy@purebalancestudio.co.uk to exercise these rights.

7. Cookies

We use a single session cookie to keep you logged in. This cookie is essential for the service to function and expires after 7 days or when you log out.

8. Contact

For privacy-related queries, contact us at privacy@purebalancestudio.co.uk.